Responsible Gaming
at jillis — Your Wellbeing First
Online gaming should be entertaining, not stressful. At jillis, we've built every responsible gaming tool with one goal: making sure you stay in control. Deposit limits, loss limits, session timers, cooling-off periods, and self-exclusion — all available from your account, all designed to protect you.
Our Commitment
Gaming Is Entertainment — It Should Stay That Way
We'll be straight with you: jillis is a real-money gaming platform. The games are fun, the stakes are real, and the wins feel great. But it's also true that for some people, gambling can stop being fun and start causing harm — financially, emotionally, and in relationships.
Responsible gaming isn't just a legal checkbox for jillis. We genuinely care whether our players are okay. The Filipino gaming community — from Manila to Cebu to Davao — deserves a platform that takes their wellbeing as seriously as their entertainment.
That's why every jillis account comes with a full suite of responsible gaming tools built right in. You don't have to search for them or send a special request — they're accessible from your account settings from the moment you register.
The cardinal rule at jillis: gambling with money you can't afford to lose is never okay. Set a budget before you play. Treat your gaming spend like any other entertainment spend — movie tickets, a night out, a dinner in BGC. When it's gone, it's gone for the session. That mindset is the foundation of healthy, sustainable gaming.
The tools described on this page are here to support that mindset — to give you guardrails that hold even when impulse says otherwise. We encourage every jillis player, regardless of how often they play or how much they deposit, to review and use these features.
Ask Yourself Before You Play
Healthy gaming starts with honest self-reflection. Before each session, quickly consider these questions:
Am I playing for entertainment, or am I trying to recover money I've lost?
Have I set a budget for this session, and am I comfortable losing that amount?
Am I playing because I want to, or because I feel I have to?
Have I been playing longer than I planned in recent sessions?
Is gambling affecting my sleep, work, relationships, or financial commitments?
Have I lied to someone about how much I gamble or how much I've lost?
Built-In Protection
Responsible Gaming Tools on Every jillis Account
These tools are available to every registered player on jillis. No special request needed — set them from your account settings at any time.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit into your jillis Wallet. Once you hit your limit, deposits are blocked for the remainder of the period — no exceptions. Reductions take effect immediately. Increases require a mandatory waiting period to prevent impulsive decisions.
Available in Account SettingsLoss Limits
Define the maximum amount you're comfortable losing in a given period — daily, weekly, or monthly. When your net losses reach that threshold, jillis will prevent further real-money wagering for the rest of the period. A simple but powerful way to cap downside risk.
Available in Account SettingsSession Time Reminders
It's easy to lose track of time when you're enjoying a good session. Set a session duration reminder — 30 minutes, 1 hour, 2 hours — and jillis will display a notification when you've been playing that long. You decide whether to continue, but at least you'll do so consciously.
Available in Account SettingsCooling-Off Periods
Need a short break without committing to full self-exclusion? A cooling-off period temporarily suspends your account for 24 hours, 7 days, or 30 days. During this time, login is disabled and all promotional communications from jillis are paused. Cooling-off takes effect immediately when requested.
Via Support — Instant EffectSelf-Exclusion
Self-exclusion permanently or temporarily locks your jillis account for a minimum period of six (6) months up to permanent exclusion. Your account cannot be reopened during this period. Promotional emails are stopped. jillis will not knowingly allow a self-excluded player to open a new account. This is the strongest tool available.
Via Support — Minimum 6 MonthsAccount Activity History
Your jillis account gives you full visibility into your gaming history — deposits, withdrawals, win/loss records, session durations, and bonus usage. Reviewing this data regularly is one of the most effective ways to stay aware of your patterns and catch concerning trends early.
Available in Account HistoryAge Enforcement
Strict 21+ Policy — No Exceptions
Under PAGCOR regulations and Philippine law, the minimum legal age for gambling is 21 years old. This is not a guideline — it is a legal requirement. jillis enforces this strictly across all accounts.
Age is verified during the KYC (Know Your Customer) process. All players must submit a valid Philippine government-issued ID — a PhilSys National ID, Passport, Driver's Licence, or UMID — before withdrawals are processed. If we have reason to believe any account is being used by or on behalf of someone under 21, we suspend it immediately.
Any winnings generated by an underage user are not payable. We report suspected underage access to the relevant authorities in accordance with our PAGCOR-aligned compliance obligations.
Parents and guardians are encouraged to use parental control software on shared devices to prevent minors from accessing online gaming sites. If you share a device with a younger family member, log out of jillis after every session and do not save your password on shared browsers.
Problem Gambling
Warning Signs to Watch For
Chasing Losses
Continuing to gamble — or increasing bets — to try to win back money you've lost.
Gambling Beyond Budget
Spending more than you planned, using rent money, bills money, or emergency funds.
Hiding Your Gambling
Concealing how much you gamble or how much you've lost from family or friends.
Losing Track of Time
Regularly playing much longer than you intended without noticing how much time has passed.
Mood Tied to Results
Feeling anxious, irritable, or depressed when not gambling, or after losing.
Relationship Strain
Arguments about money or time, or withdrawing from family gatherings and social activities to gamble.
Neglecting Work or School
Missing work shifts, deadlines, or classes because of gambling — or thinking about gambling during work hours.
Borrowing to Gamble
Taking loans, borrowing from friends or family, or using credit to fund gaming sessions.
Step-by-Step
How to Set Your Responsible Gaming Limits on jillis
Setting your limits takes less than two minutes. Here's how to do it on a desktop or mobile browser:
Log In to Your jillis Account
Go to jillis.org and log in to your registered account. All responsible gaming tools are accessed from within your account settings.
Go to Account Settings
Click your account icon in the top right. From the dropdown, select "Account Settings" or "Responsible Gaming" depending on the version displayed.
Select the Tool You Want to Set
Choose from Deposit Limit, Loss Limit, Session Reminder, or Cooling-Off Period. Each tool has its own settings panel where you choose the period (daily/weekly/monthly) and the value.
Confirm and Save
Review your chosen limit and confirm. Deposit and loss limit reductions take effect immediately. Increases require a cooling-off waiting period before they become active.
For Self-Exclusion or Cooling-Off
Contact jillis support via live chat and state that you want to self-exclude or take a cooling-off period. Our team will process this immediately. No waiting period — these protections are instant.
Support Resources
Professional Help Is Available in the Philippines
jillis's responsible gaming tools are a first line of defence — but if gambling has already started causing real harm to you or someone you know, professional support is the right next step. The following resources are available in the Philippines:
NCMH Crisis Line
The National Center for Mental Health crisis hotline is available 24/7 nationwide. Handles mental health concerns including gambling disorder — free, confidential, and available in Filipino and English.
PAGCOR Responsible Gaming
PAGCOR — the Philippine Amusement and Gaming Corporation — maintains responsible gaming programs and player protection resources for the Philippine market. Contact PAGCOR through their official channels for regulatory-level support and to access the national exclusion registry.
DOH Mental Health Program
The Department of Health operates mental health programs through regional hospitals including NCMH in Mandaluyong, Western Visayas Medical Center in Iloilo, and Southern Philippines Medical Center in Davao. Psychiatric consultation and counselling services are available.
jillis Responsible Gaming Team
Our support team is available 24/7 through live chat. Responsible gaming conversations are handled with full confidentiality. We can help you set limits, process self-exclusion requests, or simply talk through what you're experiencing. Support Email (plain text): [email protected]
Stay in Control
Play Responsibly — Enjoy jillis the Right Way
jillis is built for entertainment. The slots are fun, the live tables are exciting, and the GCash payouts are fast. But none of that matters if gaming stops being enjoyable. Use the tools, set your limits, and play within your means — that's the jillis way.
Responsible Gaming Pledge
NCMH Crisis Hotline: 1553 (24/7, free, confidential)