jillis Frequently Asked Questions

jillis accepts any valid Philippine government-issued ID for KYC: PhilSys National ID, Passport, Driver's Licence, SSS ID, or UMID card. Upload a clear photo of the front and back of your chosen ID through the verification section of your account settings. KYC must be completed before your first withdrawal is processed. Most verifications are completed within one business day.

No. jillis enforces a strict one-account-per-person policy. Creating duplicate or additional accounts — even under a different name or device — violates the Terms and Conditions. If duplicate accounts are detected, jillis may suspend all related accounts and forfeit any balances. If you have accidentally created two accounts, contact live chat support immediately to have the issue resolved.

On the jillis login page, click "Forgot Password" and enter the email address linked to your account. A password reset link will be sent to your inbox within a few minutes. If you don't see the email, check your spam folder. If you no longer have access to your registered email, contact jillis live chat support with your ID for assisted account recovery.

To close your jillis account, contact our 24/7 live chat support team and request voluntary account closure. Any pending withdrawals will be processed in the normal course before closure is finalised. KYC must be completed before your final withdrawal is released. If you are closing your account due to gambling concerns, we encourage you to consider self-exclusion instead — it offers stronger long-term protection.

The minimum deposit on jillis is ₱100. This applies to all accepted payment methods including GCash, PayMaya, BDO, BPI, Metrobank, UnionBank, 7-Eleven, and Cebuana. There is no maximum deposit limit imposed by jillis itself, though individual payment providers may impose their own transaction limits. All transactions are in Philippine Peso (PHP).

GCash withdrawals on jillis are typically processed within five minutes for fully verified accounts. Verification means your KYC is complete and your GCash number matches the one used for deposits. Requests submitted during peak periods may occasionally take up to 30 minutes. If your GCash withdrawal hasn't arrived within one hour, contact jillis live chat support with your transaction reference number.

Yes. PayMaya (now Maya) is one of jillis's primary supported payment methods for both deposits and withdrawals. Deposits via PayMaya are credited to your jillis Wallet almost instantly after confirmation from the payment provider. Withdrawal processing times to PayMaya are comparable to GCash — typically within five minutes for verified accounts. All amounts are in PHP.

Bank transfer withdrawals to BDO, BPI, Metrobank, and UnionBank typically take one business day after jillis approves the request. Processing times can vary depending on your bank's clearing schedule and the time of day the request is submitted. Withdrawals submitted after 5 PM or on weekends may be processed the next business day. GCash or PayMaya is recommended for faster access to your winnings.

jillis does not charge platform-level withdrawal fees. However, your bank or e-wallet provider (GCash, PayMaya, BDO, BPI, etc.) may apply their own transaction fees or transfer charges for receiving funds. Check your payment provider's fee schedule for details. jillis will always display the amount requested — what you receive may differ slightly based on your provider's handling.

jillis offers hundreds of slot titles from leading providers including JILI Games, PG Soft, Pragmatic Play, JDB, CQ9, and Fachai. Popular titles include Fortune Rabbit, Super Ace, Money Coming, Crazy 777, and Gates of Olympus. Games cover all styles — classic 3-reel, modern video slots, and jackpot slots. All slots use certified RNG systems for fair, audited outcomes. Browse the full library on the jillis Slot page.

Yes. jillis's live casino section features real-time dealer games streamed in HD from professional studios. Available games include Live Baccarat, Live Roulette, Live Blackjack, Live Sic Bo, and game show formats like Crazy Time and Lightning Roulette from Pragmatic Play Live and Evolution. Filipino players particularly enjoy the availability of Asian road baccarat tables with Filipino-speaking dealers on selected providers.

Absolutely. jillis is fully optimised for mobile browsers on both Android and iOS. The platform adapts to any screen size — whether you're on a budget Android phone or the latest iPhone. No app download is required; just open jillis.org on your mobile browser and log in. Game performance is optimised for mobile data connections, so you can play comfortably even on LTE or 5G.

RTP varies by game and is determined by the game provider, not by jillis. Most JILI and PG Soft slots carry RTPs between 96% and 97.5%. RTP information is typically visible in the game's information or paytable panel. jillis does not adjust RTP settings — all games run at the provider's certified RTP levels, tested and audited by independent labs.

Yes. jillis features a dedicated Bingo section with multiple bingo variants from providers like JILI and Kinggame. Filipino players love bingo for its social, fast-paced format — it's a staple of Philippine gaming culture. Bingo games on jillis run on real-money stakes and are available 24/7. Visit the Bingo section from the main navigation to browse the available rooms and stake levels.

jillis offers a welcome bonus for new registered players on their first deposit. Bonus details — including the match percentage, maximum bonus amount, eligible games, and wagering requirements — are published on the Promotions page of the platform. Bonuses are subject to change. New players are advised to read the specific terms of any active welcome promotion carefully before depositing, particularly the wagering requirement and time limit.

A wagering requirement (also called a playthrough requirement) means you must bet the bonus amount a specified number of times before the associated winnings can be withdrawn. For example, a ₱500 bonus with a 20x wagering requirement means you must place ₱10,000 in total bets before withdrawing. Different games contribute at different rates — slots typically contribute 100%, while live casino games may contribute less. Full contribution rates are listed in each promotion's terms.

Yes. jillis runs free spins promotions periodically, typically tied to specific slot game launches or seasonal campaigns. Free spins may be granted on deposit or as a no-deposit reward for eligible players. Winnings from free spins are credited as bonus funds subject to wagering requirements. Check the active promotions page within your jillis account for current free spins offers and their specific terms.

jillis operates a loyalty program that rewards regular players with points earned through real-money wagers. Points can accumulate towards tier upgrades that unlock benefits such as higher withdrawal limits, dedicated account managers, exclusive promotions, and faster cashback. Details of the current loyalty structure are available within the Promotions section of the jillis platform after login.

Minimum withdrawal amounts on jillis vary by payment method and are displayed within your account at the time of the withdrawal request. As a general guide, GCash and PayMaya withdrawals have a lower minimum threshold than bank transfers. Bonus-derived balances cannot be withdrawn until the applicable wagering requirements have been fully met. Check your account's withdrawal section for the current minimums by method.

jillis operates in alignment with applicable Philippine gaming regulations and the oversight framework of PAGCOR (Philippine Amusement and Gaming Corporation), which is the primary gaming regulatory authority in the Philippines. We do not fabricate specific license numbers, but all operations are structured to comply with PAGCOR-aligned standards. If you have regulatory questions, you can contact PAGCOR directly through their official channels.

The minimum age to play on jillis is 21 years old. This is mandated by PAGCOR regulations and Philippine law. Age is verified through KYC — you must submit a valid government-issued ID before withdrawals are processed. If jillis has reason to believe an account is being accessed by someone under 21, the account is suspended immediately and winnings are not payable. Zero tolerance for underage gambling.

To self-exclude from jillis, contact our 24/7 live chat support team and request self-exclusion. It takes effect immediately. Self-exclusion is available for a minimum period of six months up to permanent exclusion. During this time, your account is locked, promotional emails are stopped, and jillis will not knowingly allow you to open a new account. For crisis support, call the NCMH hotline at 1553 (free, 24/7, confidential).

jillis provides a full suite of responsible gaming tools: deposit limits (daily/weekly/monthly), loss limits, session time reminders, cooling-off periods (24 hours to 30 days), and self-exclusion (6 months to permanent). Deposit and loss limit reductions take effect immediately; increases require a waiting period. These tools are accessible from your account settings or via live chat support. We encourage all players to use them proactively, not just in crisis.

jillis customer support is available 24/7 via live chat on jillis.org — this is the fastest way to get help. Our target response time is under two hours, but most live chat queries are answered within minutes. You can also reach us by email at [email protected] for non-urgent enquiries. For responsible gaming concerns, self-exclusion requests, or account security issues, live chat is always the recommended channel.